I love when I can find relevance in the recent past to something I’m interested in currently.
Before electronic banking and debiting:
Before digitally streaming audio/video:
Before Reed Hastings’ Monday morning email:
Note that Renault is still fairly passive-aggressive in their language and tone. It’s all, “You funny Americans.” But it’s still a real apology, with corporate accountability, and notation of steps taken and goals to be met.